This comprehensive FAQ addresses top concerns of international shoppers on AllChinaBuy, covering shipping logistics, customs forms, and troubleshooting tips to streamline your cross-border experience.
1. Address Input Issues
Q: Why can't I input my overseas address properly?
Follow these steps if encountering address field errors:
Format verification: Use standardized format - [Street], [City], [State/Province], [Postal Code], [Country]
Character limits: Avoid special characters (€, ü, etc.) - use English alphabet only
Alternative solutions: Select "Other" in province fields or contact our customer support
2. Customs Documentation Guide
Q: Is ID submission mandatory for customs clearance?
Requirements vary by destination country:
Region
Document Needed
Submission Method
European Union
Personal Tax ID/SSN
Automatically collected at checkout
Middle East
Commercial Invoice
Email attachment request
United States
N/A (under $800)
Not required
*Prepare digital copies in JPG/PDF format (under 2MB) for potential requests.
3. Parcel Tracking Methods
Q: Where is my package now? Still showing "Pre-Shipment"?
