SuperBuy's Fair & Transparent After-Sales Protection: Your Ultimate Safety Net
Worried about receiving non-OG/LJR sneakers or wrong items from sellers? SuperBuy's robust arbitration system ensures your rights are protected with a clear, seller-accountable process.
How SuperBuy Safeguards Your Purchase
Unlike platforms where buyers risk losing money for seller errors, SuperBuy's mandatory QC photos + agent verification
Real-World Scenarios We've Resolved
Case 1: Bait-and-Switch Seller
A user ordered "OG Batch AJ1" but received budget-tier sneakers. Submitting QC photos showing incorrect soles + seller's original "OG Batch" listing screenshot
Case 2: Incorrect Size Shipment
Seller shipped EU44 instead of requested EU45. The agent's size measurement photo + order note screenshot
Arbitration Done Right: The 4-Step Flow
- Evidence Upload: Submit mismatched QC photos + order screenshots via "Dispute" button.
- Agent Verification: Your purchasing agent confirms the discrepancy physically exists.
- Seller Negotiation: SuperBuy mediates (typically 1-3 business days). Sellers face penalties for violations.
- Outcome Execution: For valid claims - choose refund, replacement, or partial compensation.
Most cases conclude within 5 working days
Pro Tip: How to Strengthen Your Case
Always:
- Add batch/specification requirements in both
- Request extra QC angles (e.g., insole measurements for shoes, tags for clothing) beyond standard photos
- If buying presale items, ask your agent to reconfirm details with seller before
SuperBuy levels the playing field - unlike direct purchases where sellers disappear after shipment. Our intermediary role guarantees you always have a path to resolution when sellers don't deliver as promised.